As the season has been stopped due to COVID-19 fans are confused what to do with the tickets they have bought for the remaining games. On 27th May Aston Villa officially released a statement in which they stated that ticket holders will be reimbursed for the remaining six home games.
Aston Villa can confirm supporters will be reimbursed for our six remaining home matches in anticipation of the current Covid-19 pandemic forcing the 2019/20 season to finish behind closed doors.
Supporters who have been impacted will either be provided with a refund, an e-voucher which can be used against future purchases or make a donation to the Aston Villa Foundation.
Season Ticket holders will receive a refund or an e-voucher for the six matches while supporters who purchased individual match tickets will also receive a refund.
Email communications will be sent out to supporters, including Claret and Club members, detailing further information and a set of accompanying FAQs. Supporters are kindly asked to ensure that the email address on their account is up-to-date and accessible. This can be checked by logging in to the online account.
Hospitality guests who are members or have purchased individual match packages will also be refunded or provided with an e-voucher. Hospitality staff will be contacting the latter with further details while communications will also be sent out to members.
Please be aware that there is very limited staff available to answer calls to the ticket office so supporters are advised to wait for the email communications and FAQs before contacting the club with any queries.